How do you select your printer? #1 answer “We use the same printer, we always have.”
Does your printer provide good, bad or OK services and products? Top answer“They are OK.”
If your car mechanic provided you with “OK” service, you would find another mechanic. Long gone are the days of being moderately satisfied with a service or product. Today we can instantly research a company and find product prices and the reviews from their customers to form an educated opinion.
Heritage Printed was founded in 1977, in our family garage in Leonardtown, Maryland. We proudly serve the Southern Maryland and Washington DC areas locally, as well as many clients nationally with high quality publications.
We refuse to just be “OK,” especially with our customer service. Every staff member understands and accepts our Core Values as the culture of Heritage Printing. We know what we can control and it’s our service to you, we are proud of our hundreds of positive reviews on Google.
The publications we print are high quality. We have invested heavily in top-quality equipment and technology. This enables us to produce magazines, booklets and newsletters at great quality and fast rates.
Why “settle” for less than you deserve, when you can be appreciated and receive quality marketing materials to promote your company.
Customer Review via Google+
“I honestly can say that I have never been more impressed with a company’s ability to deliver exactly on their promises, with above and beyond customer service and a sincere commitment to offer the best experience possible to their customers. I wish all companies had the level of commitment that Heritage did, and rest assured they are my go-to people in the future.”Jeanette Morelan
Saddle stitched books are not new, they have been a staple (yes, that’s a pun) in the printing industry since the turn of the first century. It’s your graphics that make a booklet unique and remembered.
Saddle Stitched Booklet
Printing and binding books have been our history since 1977, we started in a small garage in Leonardtown, Maryland, and now we are a multi-million commercial printer occupying over 6000 square feet of production and design space.
Designing a booklet is much more than hiring a graphic designer, it’s inputting your company brand to hundreds and possibly thousands of readers and potential customers.
Saddle Stitched Booklet
That’s where experience plays an important role, we are here to help, not just print and deliver. Our mission is to make sure your booklets, magazines and catalogs look great, feel great and represent your business positively.
We accomplish that mission by purchasing the best printers, hiring the best print masters and investing in continuing education. We never sit on our laurels, we strive to get better every day, and with every print job.
Saddle Stitched Booklet
We start with outstanding customer service, let’s face it, even the best product at a great price does not overshadow a bad customer experience. Our transparent communication will keep you “in the loop” so there are no unexpected surprises.
Prepress will take your file and ensure the print, type and graphics are set correctly. If you need us to help with your layout or graphics, we can help. Our prepress department has over 30 years’ experience in the print industry.
Saddle Stitched Booklet
Our printing process offers digital offset and sheet-fed printing for high quality booklets. Our processing engineers will trim the booklets to size and package them for fast delivery or convenient pickup.
Heritage Printing & Graphics
We Know Print, and We Also Know
& Appreciate You, Our Customer!
One of the many things that Heritage Printing is known for is its magazines. With the CEO and owner, Joe Gass, having over thirty years of experience in the production of magazines, he has perfected the process: from the initial phone conversation, the proof, production, and delivery. Because of this experience and the guarantee to provide quality visual communication solutions, Heritage provides a piece of mind.
My interview with Joe provided great insight into his background and the magazine production process:
Bethany: What is your role in the magazine process?
Joe: “I’ve been consulting with clients about magazine printing for many years — probably about 30. I talk with them about what they are trying to achieve and go through the process of evaluating how they want to approach their markets and then I work up a quote for them.”
B: What should the client know when producing a magazine with Heritage?
J: “When they come to Heritage we are going to help them avoid land mines. We are going to be very clear and transparent about what is going on during the process and help them walk through some of the challenges they might have had with other companies in the past. Simply put, they will have a peace of mind. They will not have to worry about whether something was forgotten because we are constantly looking at all the different aspects. This is something that not every company does. Other companies might know about certain errors and not disclose them to the client until later when they can no longer make changes and perhaps disappointing the client.”
B: What is a popular order?
J: “Over the years we are finding that the quantities that people are wanting to produce are getting smaller. There seems to be a lot more magazines, but instead of tens of thousands of copies, it has gone down to thousands or hundreds — turning into micro-publishing. This is where Heritage thrives because we have the ability to come in and produce a quality piece that makes them unique and stand out against the competition. We can work with start-up publishers as well as ones that have been around a long time. We bring value either way.”
B: Can you explain the binding process?
J: We offer several ways to bind magazines, but two popular types are saddle stitched and perfect bind. It just depends on the page count and the type of the look you are going for. If you are doing something digitally, then we have the capability to do square stitch binding. Square stitch binding is cool because it allows the book to lay flat even if you have a lot of pages and it is not as pricey as perfect bind — we just stitch them in-line in the machine.
B: Why do you suggest Heritage for their magazine needs?
J: “Magazines are something that we are strategically capable of doing — we have the technology, both digital and offset, to be able to produce the finest award-winning quality all while doing it affordably. We also offer mailing services. Once their magazine is printed and they have mailing list subscribers, we can mail it out for them, so they do not have to worry about that aspect.”
B: What is your favorite magazine you have worked on?
J: “That’s a tough question. If I had to choose I would say the Heritage Printing monthly newsletter! It is an amazing piece with a lot of great tidbits about print, our clients, and products we use. It is truly fantastic.”
As you can tell from this interview, Joe is passionate about Heritage Printing and its clients. If you have any questions or concerns, Joe, or any of the Heritage staff, are more than happy to walk you through the printing process — to provide reassurance and peace with superior customer support.