About the Job: The purpose of the Customer Service Representative is to work directly with customers to provide assistance, resolve complaints, answer questions, and process orders.
- Supports our Purpose, Mission, Vision, and Core Values.
- Homebase will be in the Charlotte NC facility or Waldorf MD facility.
- The schedule is 7:30 AM – 5:00 PM, Monday – Friday, and as required.
- Report directly to the Product Support Team manager.
Requirements: The ideal candidate will have and be responsible for:
- 2+ years of Signs & Displays experience with a background in commercial interior graphics and event signage.
- Work in collaboration with the Director of Development, Products Support Team, Project Managers, and Workflow Manager to ensure customer satisfaction.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills with great attention to detail.
- Ability to work well in a team environment.
- Proficiency in Microsoft Office Suite with the ability to learn our programs and systems.
- Knowledge of customer service principles and practices.
- Ability to remain calm and professional under pressure.
- Provide exceptional customer service via phone, email, walk-in, and chat.
- Respond to customer inquiries and concerns in a timely and professional manner.
- Document and track customer interactions using our processes and systems.
- Troubleshoot and resolve customer issues with products or services.
- Upsell products and services to customers when appropriate.
- Meet or exceed established customer service targets and metrics.
- Participate in ongoing training and development to maintain up-to-date knowledge of products, processes, services, and policies.
- Provide feedback to management on customer trends and issues.
- Military veterans are encouraged to apply.
- Consent to a pre-employment nationwide criminal background check and drug testing.
Job Type: Full-time
Salary: From $52,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
Experience level: 2 years
Shift: Day shift – As needed
Weekly day range: Monday to Friday – Weekends as needed
Work setting: In-person – Charlotte NC Office - Ability to commute/relocate
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